- Who is an EPRI member and how do I become one?
An EPRI member is an organization who pays for exclusive access to our research, development or demonstration products in electricity. Members are predominantly utilities and hold a number of positions in our advisory culture, directly impacting EPRI’s overall business strategy. Learn more about our members.
If you and your organization have an interest in EPRI membership, please contact the EPRI Customer Assistance Center.
- How do I register online?
Registration for member login grants access beyond our public website and is available only to EPRI members.
If you are an EPRI member and need to register for an online account, you will need to go to Create an Account. Once you submit the form, processing time usually takes 1-2 business days. Extra time may be needed to ensure export control compliance. Once access is granted, you will receive an ID and password at the email address you provided during registration.
- What if I forget my User Name and/or Password?
You will need to access the Forgot Your User Name or Password form and enter the email address you provided when you registered. Your User Name and a temporary password will be sent to you immediately.
- How do I find and download EPRI products?
EPRI’s Search tool is the easiest way to find reports and software and is located at the top right corner of every page. Enter a keyword, multiple keywords or a Product ID and click the Search button to obtain your results. If you need assistance, you can learn more at Search Tips.
- If I am not a member, can I download a product from the Search results page?
It depends on the product you are trying to access. While all of EPRI’s research ultimately becomes publically available, many products may be initially limited to members due to their potential impacts on business decisions.
Non-members may download any document that displays an active download button. A grayed-out download button indicates that the document is not available for download, either because there is a cost associated with the document or the product is not deliverable online. If you are interested in purchasing a research report, the non-member price can be found on the Abstract. Access the Abstract by clicking on the report title.
- How do I locate an EPRI Product when I have the Product ID?
Enter the Product ID into the Search box in the upper right corner of any page. Select “Search” and wait for the server to return your results.
If the Product is active and available online, it will be returned as an Exact Match. If the Product has been superseded, the newest version will be displayed. Other Products that reference the ID will also appear in the search results.
If the Product is not displayed as an Exact Match and/or it is not the first result, it is likely unavailable online. TIP: Double check the ID, or try another search using the document title or appropriate keyword.
If you would like to order a copy, see: How do I order a hard copy of a report?
- What does it mean when the “Download” button is not clickable?
There are a few different reasons why the Download button is not enabled:
If you are an EPRI member, you may need to login to gain access to research your company has funded.
If you are an EPRI member, and you are logged in but the Download button is inactive, it may be because your company did not fund the research, or it may be that the product is not available for download.
Products that are not available online can be ordered by members using our Order Request Form.
If you are not an EPRI member, an inactive Download button means that the product is not available without charge to non-members. To find the purchase price, click on the report title.
If you are unable to find or download any product, and you feel this is an error, please contact the Customer Assistance Center.
- What if I can’t find a Product (document, software, technical report, etc.) that I have found in the past using Search?
Products may become inactive, and inactive products are not available online. If you need assistance, contact the Customer Assistance Center).
- How do I order a hard copy of a report?
If you wish to order a hard copy of a report, please contact the Order Center at orders@epri.com or 1-800-313-3774, option 2. Please include your complete company name, contact information and the ID or name of the product you would like to order. You will then be contacted for payment, which is required for the order prior to shipping. The following are the accepted payment options:
- Credit Cards (American Express, Master Card, Visa)
- Company Check (made payable to EPRI)
- Bank Transfer ($30 fee)
Hours of Operation: 8:00 AM - 7:00 PM Eastern Std. (GMT -5).
Members may order most products through the Order Request Form